Shipping policy
Shipping Coverage
All orders from Seltrivarix are shipped to the United States only. We are committed to providing reliable and timely delivery across all U.S. states and territories.
Order Processing Time
Before shipment, all orders require a preparation period of one to three business days. During this time, we carefully verify, pack, and hand over your order to the shipping carrier.
Please note that processing time is separate from delivery time.
Delivery Time
Once shipped, estimated delivery time is:
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Seven to ten business days
Delivery time may vary depending on location, weather conditions, carrier delays, or peak seasons.
Shipping Fees
We apply a transparent shipping fee structure:
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Orders under $125.40 USD → Shipping fee: $11.45 USD
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Orders $125.40 USD and above → Free shipping
Shipping fees are calculated automatically at checkout.
Tracking Information
Once your order is shipped, a tracking number will be sent to your email. You can use it to monitor your shipment status in real time.
Tracking updates may take up to 48 hours to appear after dispatch.
Delays and Exceptions
While we work with reliable carriers, delays may occur due to:
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Weather disruptions
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Carrier operational delays
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Customs inspection (if applicable)
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Incorrect shipping information provided by the customer
We appreciate your understanding in such cases.
Contact Support
If you have any questions about shipping, please contact us:
Phone: +1 (312) 532-7606
Email: service@seltrivarix.com
Address: 4650 N Malden St #E,Chicago, IL 60640, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (CT, Central Time)