Returns & Exchange Policy

Policy Overview

This policy explains the conditions and process for returning or exchanging items purchased from our store. It is designed to ensure a smooth and transparent post-purchase experience.

Eligibility Period

Customers may request a return or exchange within 30 days from the date of delivery.

To be eligible, items must:

  • Be unused and in original condition

  • Include original packaging and accessories

  • Not show signs of damage caused by misuse

Return & Exchange Process

To initiate a request:

  • Contact customer support with order details

  • Provide proof of purchase and item condition

  • Wait for confirmation and return instructions

Once approved, customers will receive guidance on how to send the item back.

Refund Processing Time

After the returned item is received and inspected:

  • Refunds are processed within 2–4 business days

  • The refund will be issued to the original payment method

  • Processing time may vary depending on your bank or payment provider

Shipping Information

  • Estimated delivery time: 7–10 business days

  • Original shipping fees (if applicable) are generally non-refundable unless the return is due to a fault on our side

Non-Returnable Situations

Returns or exchanges may not be accepted if:

  • Items are damaged due to improper use

  • Products are returned without original packaging

  • The request is made after the 30-day window

Additional Notes

We recommend checking all items upon delivery and contacting support as soon as possible if any issue is found.

Phone: +1 (312) 532-7606

Email: service@seltrivarix.com

Address: 4650 N Malden St #E, Chicago, IL 60640, United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (CT, Central Time)