Frequently Asked Questions

Do you ship internationally?

We currently offer shipping primarily to the United States. Depending on product availability and logistics conditions, certain orders may also be fulfilled through international warehouses to ensure faster delivery.

How long does delivery take?

Orders are typically delivered within 7–10 business days after shipment. However, delivery times may vary depending on your location, carrier conditions, and external factors such as weather or peak seasons.

How long does order processing take?

Before shipping, orders require a preparation period of 1–3 business days. During this time, we verify order details, prepare inventory, and arrange shipment.

Can I change my order after placing it?

Order changes are only possible within a short time after purchase. Once an order enters the warehouse processing stage, modifications such as changing items, address, or quantity may no longer be possible.

How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to check real-time shipping updates through the carrier’s tracking system.

What payment methods are accepted?

We accept major credit and debit cards, as well as secure online payment methods depending on availability at checkout. All transactions are processed through encrypted payment systems.

What if I receive the wrong or damaged item?

If your order arrives incorrect or damaged, please contact our support team with your order details and photos of the product. We will review the issue and provide a replacement or solution.

How can I contact customer support?

You can reach our support team via email. We aim to respond within 24–48 business hours.